Direct purchases made through True Crime Story Blog before its store closure

Original effective date: August 22, 2026  |  Sales channel update: October 25, 2026

Website: www.truecrimestoryblog.com

Contact: refunds@truecrimestoryblog.com

FOR PRIOR DIRECT BLOG ORDERS ONLY: 14-DAY REPORTING WINDOW AND WRITTEN RETURN AUTHORIZATION

The True Crime Story Blog merchandise store is temporarily closed. All current #TRUECRIMESTORY911™ merchandise sales are directed to our Etsy shop at https://truecrimestory911.etsy.com. The blog does not currently accept merchandise orders through its own checkout.

#TRUECRIMESTORY911™ merchandise is currently offered through our Etsy shop. Before ordering, review the return, exchange, cancellation, shipping, and processing terms shown on the specific Etsy listing and at checkout.

True Crime Story Blog remains responsible for handling eligible returns, approved replacements, and refunds for merchandise previously purchased directly through www.truecrimestoryblog.com, subject to the terms applicable to that purchase and applicable law.

The numbered provisions below describe the August 22, 2026 direct-purchase policy. For any prior order completed directly through True Crime Story Blog, the terms provided at the time of that purchase govern, subject to applicable law; this update does not apply a new rule retroactively. These numbered provisions do not set a return window or return-shipping rule for Etsy orders.

For an Etsy order, open the order in your Etsy account and select Help with order to contact our #TRUECRIMESTORY911™ shop. If the matter is not resolved, use Etsy’s case process when available. Etsy orders are governed by the shop policies and return terms shown on the applicable listing, Etsy’s platform policies, and applicable law. Do not mail an Etsy return to a blog return address without instructions from the Etsy shop.

Most #TRUECRIMESTORY911™ apparel, accessories, and consumer goods are made to order.

Production begins after an order is submitted, and products are manufactured according to the size, color, design, and other options selected at checkout.

Because merchandise is produced specifically for each order, returns, exchanges, replacements, and refunds are limited to the eligible circumstances described in this policy.

Customers should carefully review product descriptions, sizing charts, available colors, shipping information, and order details before completing a purchase.

Customers must report damaged, defective, incorrect, or otherwise eligible merchandise issues within 14 calendar days after delivery.

The reporting period begins on the date the shipping carrier records the merchandise as delivered.

Requests submitted after the 14-day reporting period may be declined, except when applicable law requires otherwise.

The 14-day reporting period does not create an unrestricted right to return merchandise because of personal preference, customer selection errors, or a change of mind.

No merchandise may be returned without advance written authorization from True Crime Story Blog.

To request assistance, email refunds@truecrimestoryblog.com. Please include:

• Your full name.
• Your order number.
• The product involved.
• A description of the problem.
• Clear photographs showing the issue.
• Photographs of the packaging or shipping label, when applicable.

If a return is approved, True Crime Story Blog will provide written instructions and the correct return address.

Any authorized return must be postmarked within 14 calendar days after the original delivery date, unless True Crime Story Blog authorizes a different mailing deadline in writing.

Do not send merchandise to an address that has not been confirmed through the return-authorization process. Unauthorized returns may be declined.

An authorized return, replacement, or refund may be available when:

• Merchandise arrives damaged.
• Merchandise has a verified manufacturing defect.
• The wrong product is delivered.
• The wrong design is delivered.
• The wrong size is delivered because of a seller or production-partner error.
• The wrong color is delivered because of a seller or production-partner error.
• An ordered item is missing.
• Merchandise materially differs from its product description because of a manufacturing or fulfillment error.

Eligibility will be determined after reviewing the order information, customer documentation, and information received from the production or fulfillment partner.

True Crime Story Blog may request additional photographs, measurements, videos, or other documentation when necessary to evaluate a claim.

Returns, exchanges, replacements, and refunds are generally unavailable when:

• The customer selected the wrong size.
• The customer selected the wrong color.
• The customer selected the wrong product or design.
• The customer changes their mind.
• The customer no longer wants the merchandise.
• The customer prefers a different size, color, design, or style after ordering.
• The merchandise was correctly produced according to the submitted order.
• The issue results from normal wear, improper washing, improper care, or customer-caused damage.
• The merchandise has been worn, washed, altered, or used.
• The merchandise was returned without advance written authorization.
• The request was submitted after the applicable 14-day reporting period.
• An approved return was mailed after the required deadline without written permission.

Customers are responsible for reviewing all selections before submitting an order.

Minor variations associated with normal production do not automatically qualify as defects. These variations may include:

• Differences caused by screen brightness or device settings.
• Minor differences in garment shade or fabric texture.
• Slight variations in print placement.
• Standard manufacturing tolerances.
• Minor variations in measurements.
• Differences associated with made-to-order production.

A product will not be considered defective solely because its appearance differs slightly within ordinary manufacturing standards.

If merchandise materially differs from what was ordered because of a confirmed manufacturing or fulfillment error, the customer may request review within the 14-day reporting period.

If an eligible issue is verified, True Crime Story Blog may provide:

• A replacement for the affected merchandise.
• A refund for the affected merchandise.

The appropriate remedy will depend on the nature of the issue, product availability, production-partner requirements, and applicable law.

Some damaged or defective products may not need to be physically returned.

Customers should not discard damaged merchandise or packaging until True Crime Story Blog provides instructions.

Customers must not mail merchandise without receiving written authorization.

If an authorized return is required, the customer is responsible for return shipping costs unless applicable law requires otherwise or True Crime Story Blog expressly agrees in writing to cover those costs.

Return shipping expenses will not be reimbursed unless approved in advance in writing.

Customers are encouraged to use a trackable shipping method and retain the shipping receipt and tracking number.

True Crime Story Blog is not responsible for return packages that are lost, delayed, misdirected, or damaged before they reach the authorized return address, except where applicable law requires otherwise.

When a physical return is requested, the merchandise must be returned in the condition specified in the written return authorization.

Except when the claim involves verified damage or a manufacturing defect, returned merchandise must:

• Be unworn, unused, unwashed, and unaltered.
• Include original tags, packaging, or product materials when available.
• Be free from stains, odors, pet hair, or customer-caused damage.
• Include the applicable order number or proof of purchase.

Merchandise that does not meet these conditions may be rejected, except where applicable law requires otherwise.

If you need to change or cancel an order, contact True Crime Story Blog immediately at refunds@truecrimestoryblog.com. Include your order number and the requested change.

Changes or cancellations may be possible only if the order has not entered production.

Once production has started, cancellations, product changes, and refunds generally cannot be guaranteed.

Nothing in this section limits cancellation or refund rights provided by applicable law.

Customers are responsible for providing an accurate and complete shipping address.

If merchandise is returned, delayed, lost, or undeliverable because the customer entered incorrect or incomplete shipping information, additional production, replacement, or shipping charges may apply.

True Crime Story Blog is not responsible for losses caused by inaccurate customer-provided shipping information, except where applicable law requires otherwise.

Address changes may not be possible after an order enters production or shipment.

If an order has not arrived after its estimated delivery date, contact refunds@truecrimestoryblog.com. Please provide your order number and available tracking information.

True Crime Story Blog may work with the shipping carrier or production partner to investigate the issue.

If an order cannot be fulfilled, is confirmed lost, or otherwise qualifies for a legally required remedy, True Crime Story Blog will provide an appropriate replacement, refund, or other resolution.

If True Crime Story Blog cannot fulfill an order and cancels it before shipment, the amount paid for the canceled merchandise will be refunded to the original payment method.

When required by applicable law, the refund will include any associated taxes or shipping charges applicable to the canceled merchandise.

Approved refunds will be issued to the original payment method unless another method is required by law.

True Crime Story Blog generally initiates approved refunds within five business days after a claim is approved or any required merchandise is received and inspected.

The time required for a refund to appear may vary depending on the customer's bank, payment processor, or card issuer.

Refunds apply only to the amount actually paid for eligible merchandise, subject to applicable legal requirements.

If a purchase included a promotional discount, the refund will reflect the discounted amount actually paid for the affected item.

Nothing in this policy limits consumer rights, warranty protections, or refund remedies that cannot legally be excluded.

When applicable law provides additional protections, those protections take precedence over inconsistent provisions in this policy.

True Crime Story Blog may update this Return and Refund Policy when necessary to reflect changes in business operations, production practices, or applicable legal requirements.

The version published on www.truecrimestoryblog.com at the time of purchase will generally apply to that order, except where applicable law requires otherwise.

Seller: True Crime Story Blog

Merchandise brand: #TRUECRIMESTORY911™

Operated by: True Crime Story911 Media Group

Location: Lewisville, Texas, United States

Returns and refunds: refunds@truecrimestoryblog.com

Website: www.truecrimestoryblog.com

This policy applies exclusively to prior #TRUECRIMESTORY911™ merchandise purchases completed directly through True Crime Story Blog. For current purchases and order assistance, visit https://truecrimestory911.etsy.com and use Etsy’s order-help tools.